Please inspect your order upon receiving. All order shortages or errors must be reported within 5 business days of receiving your order.
At Economy Cap and Gown we stand behind the quality of our products. If you are unhappy with your order you can call or e-mail us to request a refund or exchange within 3 business days of delivery. 15% of the product total will be deducted from your refund, if your request is made after this time period. Customer is responsible for all shipping charges when exchanging items.
Requests for refunds or exchanges will not be granted after 5 days of receiving your order.
We will accept only unused items for return. There will be a 15% re-stocking charge for all opened merchandise.
Shipping charges will not be refunded.
All refunds will be provided as a credit to the credit card used at the time of purchase within 7 business days upon receipt and inspection of the returned merchandise.
Custom made items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns)
The following return form must be filled out and included in the box for all returns and exchanges.
If you have any questions regarding our return policy please call our customer service department.