Shipping Policy

All non-expedited (ground orders) will ship within 5-7 business days after your order is processed.  If you need your order sooner, please call.  This excludes orders with custom made items which ship 3-4 weeks after the order is processed.  After your order is shipped, it can take 1-7 business days for you to receive it depending on your location and shipping method selected.  Orders placed after 1 PM Eastern Time will not be processed until the following business day.  Any order that needs to ship more quickly may be subject to a rush fee.  Any customer who refuses an order at time of delivery will be responsible for the fee of the package being shipped back to us. Business days are Monday-Friday.  We do not ship on Saturday, Sunday, or holidays and they are not included in transit time.  We are not responsible for delays due to weather or incorrect address.  Your order may be shipped through FedEx or USPS Priority Mail.  Please contact a sales representative if you have any questions or for any special requests. Call us for more details. (866)-245-0600

Return Policy

Please inspect your order upon receiving. All order shortages or errors must be reported within 5 business days of receiving your order. At Economy Cap and Gown we stand behind the quality of our products. If you are unhappy with your order you can call or e-mail us to request a refund or exchange within 3 business days of delivery.  15% of the product total will be deducted from your refund, if your request is made after this time period. Requests for refunds or exchanges will not be granted after 30 days of receiving your order. We will accept only unused items for return. There will be a 15% re-stocking charge for all opened merchandise. Shipping charges will not be refunded. All refunds will be provided as a credit to the credit card used at the time of purchase within 7 business days upon receipt and inspection of the returned merchandise. Custom made items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns) The following return form must be filled out and included in the box for all returns and exchanges. Return form If you have any questions regarding our return policy please call our customer service department.

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