All non-expedited (ground) orders for in stock items will ship within 7 business days after your order is placed. All expedited orders for in stock items will ship within 1-3 business days after your order is placed. If you need you order more quickly than this, please call us so we can give you more specific information regarding your particular needs. Rush orders may be subject to a rush fee.
Next Day (Overnight) orders for in stock items placed before 12PM Eastern Standard Time on a business day will be shipped the same day. Next Day orders placed after 12PM Eastern Standard Time will ship the following business day. Next Day orders placed on a Friday after 12PM Eastern Standard Time will ship on the following Monday.
Custom made items will take longer to process – see item availability next to the item on our website or call us for the estimated processing time.
Transit time on all orders is based on the listed delivery times via USPS or FedEx.
Business days are Monday-Friday and do not include weekends or holidays. Weekends/holidays are not included in processing or transit time. We are not responsible for delays due to weather or incorrect address.
Buyers are responsible for all duties and taxes on international orders.
Please inspect your order upon receiving. All order shortages, errors, or other issues with your order must be reported within 5 business days of receiving your order. Please contact us before making any returns.
At Economy Cap and Gown, we stand behind the quality of our products. If there is an issue with your order due to our error, we will resolve it at our expense. However, if an issue is due to customer error, the customer will be responsible for all shipping charges involved in a return or exchange.
We will not accept any returns for orders of 1 set, after May 1st.
We will accept only unused items for return.
All refunds will be provided as per method of original payment within 7 business days upon receipt and inspection of the returned merchandise.
Custom made items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns)
If you have any questions regarding our return policy please call our customer service department.